Customer account
Yes, you need to create an account if you wish to place an order. It’s very simple - just follow the instructions.
IMPORTANT: To take advantage of the exemption from VAT payment in the sender's country, it is important to enter your VAT identification number correctly in the corresponding field.
As soon as you have entered the information requested by the site, you will receive a message at the e-mail address you provided to us, confirming that you have successfully registered.
We store only the information required to identify you, contact you and offer you personalised service. Business users must provide their billing information.
You will find a link in the dashboard of your account called ‘GDPR - PERSONAL DATA’.
You can automatically download a copy of your personal data in our possession to a pdf file.
No banking information is transmitted to DUCOMAT (card number, expiration date, cryptogram, etc.). Only the payment agreement is transmitted to us by MOLLIE.
All information that passes through our site is encrypted using SSL.
You can edit your account information at any time by logging in to your account via the ‘Login’ link at the top right. (https://ducomat.com/en/authentification?back=my-account)
You have the option of managing several delivery addresses and using a billing address that differs from the delivery address. During the purchase process, the links enable you to make these choices easily. You can access the management of your addresses at any time from your account.
Requests for rectification and deletion:
You have the right to modify any personal information on your ‘My Account’ page. For any other request you may have regarding the correction and/or deletion of your personal data, please contact us via our contact page. We will review your request and respond to you as soon as possible.