Shipping policy

Depending on the products ordered, parcels are shipped 2 to 5 working days after receipt of your payment. When the order has left the depot, it is necessary to count, depending on the region in which you are, 48 to 72 hours during the working days. Beware of holiday periods and holidays that may vary this period and the region in which you are located.

Countries to which we ship 

Ducomat ships to 12 different countries in Europe: Germany, Austria, Belgium, Denmark, Spain, France (excluding Corsica), Italy, Luxembourg, Monaco, the Netherlands and Ireland.

Shipping costs

The shipping costs are displayed online during the process of entering and confirming the items in your shopping cart. 

They apply to the following countries: 

  • France *, Belgium, the Netherlands, Luxembourg: free for orders of 150 €  or more excluding VAT. A contribution of 8 € excluding VAT is charged for orders below 101 € excluding VAT, and 14 € excluding VAT below 250 €.
  • Germany: free for orders of 250 €  or more excluding VAT. A contribution of 8 € excluding VAT is charged for orders below 101 € excluding VAT, and 14 € excluding VAT below 250 €.

* excluding Corsica and French overseas departments and territories.

For other countries, please contact us to obtain a quote.

Shipping fees include packaging, handling and the shipping itself. We advise you to combine your items in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each order. In general, we cannot combine two distinct orders placed separately, and shipping fees will apply to each order.

Packaging

We package and ship your orders within France and Belgium daily and as quickly as possible, either on pallets or as packages. We supply the various regions in France, except for Corsica and the French overseas departments and territories (shipping prices are available upon request).

When packaging your orders, we always ensure that the packaging used is optimally adapted to the size and weight of the products and that it properly protects them during transport.

The pallets for the boxes are in Euro format (120 x 80 cm) or ‘half pallets’ (60 x 80 cm) and are sent by courier or freight forwarding services throughout France and Belgium.

Orders that do not exceed certain criteria for weight (30 kg) and size are usually shipped with a parcel service such as DPD or UPS.

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A question ?

FR +33 977 198 719

BE +32 4 240 72 56

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FREE DELIVERY

for purchases of 250€ upwards (excluding VAT)

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