Deliveries - Shipments

How can I track my order in real time?

Unfortunately, we are currently unable to offer this service online. 

We use pallet delivery, charter and parcel delivery services. 

Please email us at info@ducomat.be or call us at +32 4 240 72 56


What countries does DUCOMAT ship to?

Ducomat ships to 12 different countries in Europe: Germany, Austria, Belgium, Denmark, Spain, France (excluding Corsica), Italy, Luxembourg, Monaco, United Kingdom, the Netherlands and Ireland.


To which countries do the listed shipping costs apply?

The shipping costs are displayed online during the process of entering and confirming the items in your shopping cart.

They apply to the following countries:

  • France (except Corsica)
  • Belgium
  • The Netherlands
  • Luxembourg
  • Germany

For other countries, please contact us to obtain a quote.


What should I do if a package is damaged (badly damaged or open packaging)?

When you receive a package or pallet in which the contents are damaged, or the packing is badly damaged or open, write ‘damaged package’ on the delivery receipt, and open the package in front of the delivery person so that he/she can check the condition of the contents.  Do not hesitate to take photos of what you see.

We will ensure that replacements for the damaged products are sent to you as soon as possible, or reimburse you for the value of the damaged products using the bank details that you kindly provided to us.

In any case, your request will be processed and a solution found for you, even if it takes a little longer.

Please email us at info@ducomat.be or call us at +32 4 240 72 56.


What should I do if a product is damaged?

If you receive a package or pallet with damaged contents, always keep the damaged product and its packaging, and take photos to document the damage. Please email us at info@ducomat.be or call us at +32 4 240 72 56.

We will ensure that replacements for the damaged products are sent to you as soon as possible, or reimburse you for the value of the damaged products using the bank details that you kindly provided to us.

In any case, your request will be processed and a solution found for you, even if it takes a little longer.


Is it possible to deliver the order to an address other than the billing address?

It is entirely possible to deliver the order to an address other than the billing address. Remember to choose a delivery address (parents, office, neighbours...) where someone will be able to receive your package or pallet during office hours. 

As soon as you have completed your shopping cart, you will be taken to the ‘Order Summary’ page, then to the ‘Addresses’ page where you will be able to indicate the desired delivery address and billing address.


Is it possible to choose a time for the delivery of the package?

Unfortunately we are unable to specify a time for the delivery.

If necessary or if there is a problem, please email us at info@ducomat.be or call us at +32 4 240 72 56.

However, we will do our best to assist you.


Do you deliver throughout UK?

We prepare and ship your orders for UK on a daily basis, either by pallet or parcel, in the shortest possible time.


What are the shipping costs and delivery times for Belgium and Luxembourg?

Delivery costs are calculated and communicated online.  As soon as you have completed your shopping cart, you will be taken to the ‘Order Summary’ page, and the total shipping costs excluding taxes will be displayed.

This price is calculated automatically, taking into account the value and volume represented by the items ordered. The price displayed is valid for Belgium and Luxembourg.  The price displayed is valid for Belgium and Luxembourg. 

Your order is important to us. We will make every effort to ensure that it is delivered in the best possible condition as quickly as possible.

You should allow three working days from the moment you finalise your order on our website until it leaves our warehouse. Then, in Belgium, your order will be delivered the day after it leaves our warehouse. 

If you would like to receive your order in a shorter period of time, please let us know and we will do our utmost to make this possible. 


What are the shipping costs and delivery times for the Benelux region?

Delivery costs are calculated and communicated online.  As soon as you have completed your shopping cart, you will be taken to the ‘Order Summary’ page, and the total shipping costs excluding taxes will be displayed.

This price is calculated automatically, taking into account the value and volume represented by the items ordered. The price displayed is valid for the Benelux region. The price displayed is valid for the Benelux region.

Your order is important to us. We will make every effort to ensure that it is delivered in the best possible condition as quickly as possible.

You should allow three working days from the moment you finalise your order on our website until it leaves our warehouse. Then, in the Benelux region, your order will be delivered the day after it leaves our warehouse. 

If you would like to receive your order in a shorter period of time, please let us know and we will do our utmost to make this possible. 


What are the shipping costs and delivery times for France?

Delivery costs are calculated and communicated online.  As soon as you have completed your shopping cart, you will be taken to the ‘Order Summary’ page, and the total shipping costs excluding taxes will be displayed.

This price is calculated automatically, taking into account the value and volume represented by the items ordered.  The price displayed is valid for France.

Your order is important to us. We will make every effort to ensure that it is delivered in the best possible condition as quickly as possible.

You should allow three working days from the moment you finalise your order on our website until it leaves our warehouse. Then, in France, your order will be delivered in 4 to 5 working days after it leaves our warehouse, depending on the region.

We cover the different regions of France with the exceptions of Corsica, the overseas departments and regions, and the overseas territories and communities.

If you would like to receive your order in a shorter period of time, please let us know and we will do our utmost to make this possible. 


What are the delivery times and costs for Germany?

Delivery costs are calculated and communicated online.  As soon as you have completed your shopping cart, you will be taken to the ‘Order Summary’ page, and the total shipping costs excluding taxes will be displayed.

This price is calculated automatically, taking into account the value and volume represented by the items ordered.  The price displayed is valid for Germany.

Your order is important to us. We will make every effort to ensure that it is delivered in the best possible condition as quickly as possible.

You should allow three working days from the moment you finalise your order on our website until it leaves our warehouse. Then, in Germany, your order will be delivered in 4 to 5 working days after it leaves our warehouse, depending on the region.

If you would like to receive your order in a shorter period of time, please let us know and we will do our utmost to make this possible. 


What do the shipping costs include?

Shipping fees include packaging, handling and the shipping itself. We advise you to combine your items in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each order. In general, we cannot combine two distinct orders placed separately, and shipping fees will apply to each order.


How are the products packaged?

When preparing orders, we take care to adapt the packaging used as much as possible, taking into account the volume and weight of the products, as well as their protection for transport.  Particular care is taken with parcels containing fragile products. The pallets, fitted with cardboard boxes, are in Euro (120 x 80 cm) or half Euro (60 x 80 cm) format, and are shipped via a courier or charter service.

The pallets, fitted with cardboard boxes, are in Euro (120 x 80 cm) or half Euro (60 x 80 cm) format, and are shipped via a courier or charter service.


How are pipes that are 2 metres long shipped?

When ordered in small quantities, the 2-metre suction pipes are sometimes complicated to transport. We position them vertically on a wooden pallet, use cardboard to protect them, and wrap them in plastic film. We position them vertically on a wooden pallet, use cardboard to protect them, and wrap them in plastic film.

However, if there are not enough of them on the pallet, and they do not cover a sufficient surface area, there is a real risk that the pallet will tip over during transport.  This results in the order being returned to our warehouse and then re-shipped, and time is lost.

Ideally, 1 metre long pipes should be used if the total linear length of your piping does not exceed 10 metres.

However, if you choose to use 2-metre lengths, no problem, we will respect this.


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BE +32 4 240 72 56

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