What should I do if a package is damaged (badly damaged or open packaging)?


When you receive a package or pallet in which the contents are damaged, or the packing is badly damaged or open, write ‘damaged package’ on the delivery receipt, and open the package in front of the delivery person so that he/she can check the condition of the contents.  Do not hesitate to take photos of what you see.

We will ensure that replacements for the damaged products are sent to you as soon as possible, or reimburse you for the value of the damaged products using the bank details that you kindly provided to us.

In any case, your request will be processed and a solution found for you, even if it takes a little longer.

Please email us at info@ducomat.be or call us at +32 4 240 72 56.

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FR +33 977 198 719

BE +32 4 240 72 56

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